55bwm Privacy Policy

1 About This Privacy Policy

This Privacy Policy describes how 55bwm (referred to in this document as "we", "us", or "55bwm") collects, uses, stores, discloses, and protects the personal data of individuals ("you" or "the player") who register an account on, access, or otherwise interact with the 55bwm online gaming platform at 55bwm.cam.

55bwm operates as a PAGCOR-regulated online casino and sports betting platform. Our data processing activities are governed by the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and any applicable guidelines issued by the National Privacy Commission of the Philippines. Our data processing activities are also shaped by PAGCOR licensing requirements, which mandate certain data collection and retention practices as part of our regulatory compliance obligations.

55bwm acts as the Data Controller in respect of the personal data you provide to us. This means we determine the purposes for which and the means by which your personal data is processed. Where we engage third-party service providers to process personal data on our behalf, those providers act as Data Processors and are contractually bound to process your data only in accordance with our instructions and applicable Philippine data protection law.

2 Personal Data We Collect

55bwm collects the following categories of personal data depending on how you interact with our platform:

2.1 Registration and Account Data

When you create a 55bwm account, we collect your full legal name, date of birth, email address, Philippine mobile phone number, and chosen account password (stored in encrypted form). This data is necessary to establish and manage your account and to verify that you meet the 21+ age requirement mandated by PAGCOR.

2.2 Identity Verification (KYC) Data

Before enabling withdrawal services, 55bwm is required by PAGCOR regulations and the Anti-Money Laundering Act (Republic Act No. 9160, as amended) to verify your identity. KYC data we collect includes a photographic image of a valid Philippine government-issued ID, a facial verification photograph (selfie with ID), and in some cases additional documentation such as proof of address or source of funds evidence. This data is processed to comply with our legal and regulatory obligations.

2.3 Financial Transaction Data

We collect information about deposits, withdrawals, and betting transactions you make on 55bwm. This includes transaction amounts, timestamps, payment method details (such as the last four digits of a bank account or the registered mobile number of a GCash or Maya wallet), and transaction reference numbers. We do not store full payment card numbers or complete bank account details — payment processing is handled by our regulated payment partners.

2.4 Gaming Activity Data

55bwm collects records of your gameplay activity, including games played, wagers placed, game outcomes, bonus usage, session duration, and login timestamps. This data is used for account management, responsible gaming monitoring, regulatory reporting, and the resolution of disputes or technical queries relating to specific game sessions.

2.5 Technical and Device Data

When you access the 55bwm platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type and model, screen resolution, and approximate geographic location derived from your IP address. This data is used for security purposes, fraud prevention, platform optimisation, and regulatory geo-compliance.

2.6 Communications Data

If you contact 55bwm customer support via live chat or email, we retain records of those communications. This includes the content of your messages, the date and time of communication, and the outcome of any support interaction. These records are kept for quality assurance, dispute resolution, and regulatory compliance purposes.

3 How We Use Your Personal Data

55bwm uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your 55bwm account, including processing deposits, facilitating gameplay, managing bonuses, and enabling withdrawals.
• Identity and age verification: To verify that you are who you say you are and that you meet the 21+ age requirement mandated by PAGCOR before enabling full platform access.
• Regulatory compliance: To fulfil our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws and regulations, including mandatory reporting to regulatory authorities where required.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other security threats to the platform and to individual player accounts.
• Responsible gaming: To monitor player activity for signs of problem gambling behaviour, to enforce deposit and loss limits set by players, and to apply self-exclusion restrictions when requested.
• Customer support: To respond to your queries, resolve account disputes, and provide technical assistance when you contact 55bwm support.
• Platform improvement: To analyse aggregated usage patterns and technical performance data to improve the 55bwm platform, optimise the user experience, and develop new features.
• Marketing communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and platform news via email or SMS. You may withdraw this consent at any time.
• Legal proceedings: To establish, exercise, or defend legal claims in the event of a dispute between you and 55bwm.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, 55bwm processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, transaction data, and gaming activity data is necessary to perform the contract we have with you as a registered 55bwm player.
• Legal obligation: Processing KYC data, AML transaction monitoring data, and regulatory reporting data is required to comply with 55bwm's legal obligations under PAGCOR regulations and Philippine law.
• Legitimate interests: Processing technical data for fraud prevention, security monitoring, and platform improvement is necessary for the legitimate interests of 55bwm and its player community, where those interests are not overridden by your privacy rights.
• Consent: Processing your data for direct marketing communications is conducted on the basis of your freely given, specific, informed, and unambiguous consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5 Data Sharing and Disclosure

5.1 Regulatory Authorities

55bwm is required by law to share certain player data with PAGCOR and, in specific circumstances, with the Anti-Money Laundering Council (AMLC) and other Philippine government agencies. Such disclosures are made only to the extent required by applicable law or a valid regulatory order. 55bwm will not disclose your data to law enforcement or regulatory bodies beyond what is legally mandated.

5.2 Service Providers

55bwm engages trusted third-party service providers to support our operations. These include payment processors (such as GCash, Maya, and bank payment gateway operators), identity verification and KYC service providers, data hosting and cloud infrastructure providers, customer support platform operators, and fraud detection technology providers. All such providers are contractually required to process your data only on our instructions, to implement appropriate security measures, and to comply with Philippine data protection law.

5.3 What We Do Not Do

55bwm does not sell, rent, lease, or trade your personal data to any third party for marketing, advertising, or commercial purposes. We do not share your data with social media platforms, data brokers, or advertising networks. We do not disclose your data to other online casino operators or gaming platforms.

6 Cookies and Tracking Technologies

6.1 Types of Cookies We Use

55bwm uses the following categories of cookies and similar technologies when you access our platform:

• Strictly necessary cookies: These cookies are essential for the 55bwm platform to function. They maintain your login session, remember your security authentication, and enable core platform features. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: These cookies remember your preferences, such as your preferred language, displayed currency, and game lobby layout settings, to provide a more personalised experience.
• Analytics cookies: We use first-party analytics cookies to collect anonymised data about how players navigate and use the 55bwm platform. This data helps us identify areas for improvement, optimise page performance, and understand aggregate player behaviour patterns. This data does not identify individual players.
• Security cookies: These cookies support our fraud detection and account security systems by helping identify unusual login patterns or suspicious access attempts.

6.2 Cookies We Do Not Use

55bwm does not use third-party advertising cookies, cross-site tracking cookies, or any technology designed to profile your browsing behaviour across websites other than 55bwm.cam. We do not employ retargeting pixels or share cookie data with advertising networks.

6.3 Managing Cookies

You can manage cookie settings through your browser's privacy settings. Disabling strictly necessary cookies will impair your ability to log into and use the 55bwm platform. Disabling functional or analytics cookies will not prevent you from accessing core platform features, though some preferences may not be saved between sessions.

7 Data Retention

55bwm retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

• Account data: Retained for the duration of your account registration and for a minimum of five (5) years after account closure, as required by PAGCOR licensing conditions and AML regulations.
• KYC documents: Retained for a minimum of five (5) years following the closure of your account or the date of your last transaction, whichever is later, in compliance with AML record-keeping requirements under RA 9160.
• Transaction records: Retained for a minimum of five (5) years in compliance with PAGCOR and AMLC record-keeping requirements.
• Gaming session logs: Retained for three (3) years from the date of the session to support dispute resolution and regulatory reporting obligations.
• Customer support communications: Retained for two (2) years from the date of the communication, or longer if relevant to an ongoing dispute or regulatory investigation.
• Marketing consent records: Retained for the duration of your consent and for two (2) years following withdrawal of consent, as evidence of the consent management process.

Where data is no longer required for any applicable retention period, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

8 Data Security

55bwm implements technical and organisational security measures appropriate to the risk profile of our data processing activities. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your browser and the 55bwm platform.
• Encryption at rest for sensitive personal data, including KYC documents and payment information, stored on 55bwm servers.
• Role-based access controls limiting internal staff access to personal data to those with a documented operational need.
• Two-factor authentication requirements for administrative access to systems holding personal data.
• Regular third-party security audits and penetration testing of platform infrastructure.
• Intrusion detection and monitoring systems to identify and respond to unauthorised access attempts.
• Documented data breach response procedures, including player notification and NPC reporting protocols.

While 55bwm employs robust security measures, no digital system can guarantee absolute security against all possible threats. Players are also responsible for maintaining the security of their own 55bwm account credentials and for enabling two-factor authentication where available.

9 Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by 55bwm. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.

55bwm will respond to all verifiable data subject rights requests within thirty (30) days of receipt. Where a request requires additional time to process, we will notify you of the expected response timeline. We may require identity verification before processing any data subject rights request to ensure we do not disclose or modify data at the request of an unauthorised third party.

10 Children and Minors

The 55bwm platform is strictly intended for adults who are twenty-one (21) years of age or older, in compliance with PAGCOR regulations and Philippine gaming laws. 55bwm does not knowingly collect personal data from any person under the age of 21.

Age verification is applied at the point of registration and confirmed through KYC document review before withdrawal access is granted. If 55bwm discovers that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be closed. Any balance held in an account found to belong to an underage person will be handled in accordance with PAGCOR guidelines.

If you believe that a minor may have created a 55bwm account using your personal details or device, please contact our support team immediately so that we can investigate and take appropriate action.

11 International Data Transfers

55bwm's primary data processing infrastructure is located within data centres that comply with applicable Philippine data protection standards. Where it is necessary to transfer your personal data outside the Philippines — for example, to cloud service providers or game content providers whose servers are located in other countries — 55bwm ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Such safeguards may include contractual data protection clauses, processor agreements that incorporate the data protection obligations required by Philippine law, and verification that recipient countries or organisations maintain adequate data protection standards. 55bwm does not transfer personal data to jurisdictions with materially inadequate data protection frameworks without implementing compensating contractual safeguards.

12 Changes to This Privacy Policy

55bwm may update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When we make material changes to this Policy — changes that significantly affect your privacy rights or the way we use your personal data — we will notify registered players by email to their registered address and by prominent on-site notification at least seven (7) days before the changes take effect.

Non-material changes (such as typographical corrections or clarifications that do not alter the substantive meaning of any provision) may be published without advance notice. The "Last Updated" date displayed in the Table of Contents section of this page reflects the date of the most recent revision.

Continued use of the 55bwm platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to any revised terms, you must stop using the platform and may close your account as described in our Terms and Conditions.

13 Contact and Data Protection Officer

55bwm has appointed a Data Protection Officer (DPO) as required by the Data Privacy Act of 2012 and NPC Circular No. 16-03. The DPO is responsible for overseeing 55bwm's data protection compliance, handling data subject rights requests, and serving as the point of contact between 55bwm and the National Privacy Commission.

To exercise your data subject rights, submit a privacy concern, request a copy of this Policy in an alternative format, or contact our Data Protection Officer, please use the following channels:

• Live Chat: Available 24/7 from within your logged-in 55bwm account. Select "Privacy / Data Request" as the enquiry category.
• Email: [email protected] — please include "Data Privacy Request" in the subject line.
• Platform: For account-related privacy settings including marketing opt-out, visit the Privacy section of your 55bwm Account Settings page.

For further information about your rights under Philippine data protection law, or to file a complaint, you may contact the National Privacy Commission of the Philippines. Details of the NPC's complaint procedures are publicly available on the NPC's official government website.

55bwm is committed to resolving all privacy queries and data subject requests fairly, transparently, and within the timeframes required by Philippine law. We take every privacy concern seriously and will provide a substantive written response to all formal data rights requests.